Terms & Conditions | The Kitchen Wrap Co.

Estimate

Your initial online estimate is a virtual viewing based on pictures and information provided. The cost is approximated by our office team and all online estimates are always based on our Eco range, (please note this is always an educated approximation) and is always subject to change. A qualified surveyors report is required to provide a detailed estimate.

We are confident that in most instances we are as accurate as we can be, however as we haven’t physically seen or measured the kitchen it may not on some occasion be exact. This could mean the price could change upon start of installation. This doesn’t mean the price necessarily increases it could also decrease. Price changes can include additional items being added, upgrade of materials used, repair work undertaken, additional materials required.

No work will be carried out until our customers are aware of any adjustments and has been previously agreed.

Material price increases

Due to the unprecedented times we are in, there can be price increases on materials used,

If this is the case, there may be an increase to your job price. We will inform you as soon as we can with any changes.

Opening hours and respond times

Showroom

Wednesday, Thursday, Friday, Saturday from 11am – 3pm

Strictly by appointment only 2 persons max per 30 minute visit.

Workshop/Drop off

By appointment/time slot allocation only

Trade

Email only

Pick up drop off by appointment/time slot allocation only

Install

Monday- Saturday 8am-8pm

Office

Monday-Friday

9am-5pm

Phone

Monday-Friday 9am-5pm (during high call volume/demand outgoing information message only)

All messages responded to within 72 hours (in cases of high volume Kitchenwrapco reserve the right to notify using social media)

Facebook

Facebook is not monitored, all enquires should be submitted through our website and will be responded to within 72 hours.

Our current online correspondence hours stand Mon-Sat 9am 6.30pm

During current guidelines, we cannot accommodate walk ins, all showroom visits are by appointment only and any delays/cancellations should be brought to our attention, as in times of high demand alternative dates may not be accommodated.

Please allow up to 72 hours for our team to respond to all messages.

Due to COVID -19 face masks must be worn at all times, our showroom visits are by appointment only and strictly 1 customer at a time with max 2 people per visit (all additional customers will have to wait outside the showroom until your appointment time)

In some instances we may experience unexpected delays, customers may have a wait time of up to 15 minutes. This allows our staff time to fully prepare for the next customer i.e sanitise/reset/clean showroom.

Availability

During periods of high demand or staffing issues we reserve the right to cease all correspondence and implement public notice through appropriate channels I.e website/social media.

Existing fixtures and fittings

Screws

When removing screws we accept no liability for existing faulty screws breaking or snapping. Where possible we can supply a free of charge replacement.

Hinges

If any hinge is found to be faulty or has existing damage we are not responsible for any breakages or damage caused due to these faults/damage.

We can supply and fit new hinges starting from £2.50 per hinge.

Handles

We do our best and employ reasonable care in our removal process pre-wrap, however, we are not responsible for existing faulty handles and any damage they cause. I.e screws snapping.

We provide free fitment of handles wither customer provides own handles or chooses from our selection. All relevant parts must be provided for commencement of install. If the quality of handles is poor we will advise if fitment is possible.

We reserve the right to refuse to fit second hand or poor quality handles due to faulty fittings or wear and tear.

Our offer of free fitment of customers own provided glass/stainless steel splashback for behind hob only must be correct size (fit in space) or we will not be able to install. This free of charge service is only applicable to installation period. If unable to fit due to wrong size, these dates are non transferrable.

Kickplate clips

We are not responsible for existing kickplate clips breaking/snapping when removing, we do employ reasonable care when removing. In cases of broken clips alternatives fixings can be offered in some cases will incur a charge. Any additional charges will be discussed with customer before proceeding.

Washing machine/Dishwasher hinges and fixings

We are not liable for any pre existing faults/hole location/door angle or washing machine/dishwasher height. We will employ reasonable care when reinstalling and if possible remedy any pre existing faults at no extra charge.

Extractor fan/hood

Pre installation: If this needs removed at customer request. we are not liable for pre existing faults with extractor fans/hoods. If an extractor fan/hood needs removed pre installation of splashback we we will employ reasonable care when removing/refitting, however we are not liable for any fixtures, fittings, brickwork, plaster work, tiles, painting and decorating, flues, electrical work, lighting. It is the customers responsibility in these cases to contact 3rd party tradesmen.

Splashbacks/boxing in/additional joinery work

As our splashbacks are fitted directly on top of existing wall coverings i.e tiles/original splashback it creates a cavity the thickness of the substrate, ranging from 1mm to 12mm (this means, after installation there will be a gap the thickness of the pre existing wall covering between the wall and our fitted splashback)

We are not liable for filling this cavity and offer this service as an alternative to replacement. It is the customers responsibility to organise this through a third party (painter and decorator)

We recommed an appropriate rated glass or stainless steel splashback for being hob/cooker. ADVISE until this additiuonal protection is installed refrain from using the back burners, especially gas.

Plugs Sockets and Switches

If plug sockets have been grouted into tiles we accept no liability for damage caused to existing plug socket/existing tiles/existing wall coverings when removing and refitting. We hold no liability for any fittings, wiring, junction boxes, mechanisms, lugs, threaded screws, plastic mountings when removing/reinstalling. If any issues occur it is the customers responsibility to contact any 3rd party tradesmen.

Upon doing splashbacks, sockets need a certain length of cable behind the unit in order for us to install. If the cable isn’t long enough we employ a simple process of turning off all electricity, removing socket cover, disconnecting wires, taping up with insulated electrical tape and leave safe. It is the customer’s responsibility to arrange the relevant tradesperson to refit

We hold no liability for any pre existing electrical work/faults before installation and hold no liability for any electrical works.

We will employ reasonable care when undertaking all aspects of additional joinery works and boxing in, however we not liable for any fixtures, fittings, brickwork, paster work, tiles, painting and decorating, flues, electrical work, lighting.

When removing existing cornering/open shelving/units/worktops we are not responsible for the condition of the surface underneath these pieces when removed.

Kickplates

Unless priorly arranged Kitchenwrapco hold no responsibility for altering pre existing kickplates. If kickplates are left off i.e if new floor has been fitted it is the customers responsibility to refit kickplates or to ensure they are altered to fit before wrap installation. If any additional joinery work is required the customer will be notified, there is an option subject to charge and availability we can offer this service, but however it should be done prior to installation.

Supplying equipment

We do not offer this service, however in any instance of a customer requesting any piece of equipment, we hold no liability for any supplied equipment i.e extractor/hob/oven/microwave/refrigerator/dishwasher/wine fridge/sinks/taps/waste/lighting. We are happy on occasion, where we are able to on customer request, pick up, pay for, drop off to customer. We charge no cost other than reimbursement for the equipment and hold no liability. The receipt will be provided to the customer.

Additionally we may on occasion, be able to provide installation and installation price will be charged separately. Please note we hold no liability after install of any equipment and any faults, warranty issues should be directed to the manufacturer and/or wholesaler

Existing electrical work

In most cases we are able to work round existing sockets/wiring/fuse boxes/cables however if its not possible and any issues are identified during installation that could NOT have been flagged at the pre installation assessment (this could be on installation day), these will be flagged during installation and the lead installers will report this to both the customer and head office for advisement.

Existing kickplate lights need to be removed before wrapping, if this hasn’t been done prior to the fitters arrival there is a few options.

They can be left unwrapped

They can be left unwrapped and brought by the customer with the lights removed to our unit at a later date, independently of installation. Refitting is the customers responsibility. There maybe a delay in the kickplates being wrapped and they may have to be left at our workshop and picked back up by the customer at a later date.

They can be removed by our team at an additional cost however we hold no liability for existing electrical work when removing

Lighting

We provide and under unit lighting. We use 30mm polished stainless steel finish white LED light fittings these are installed on a relay system and powered by 240v transformer plugged directly into the chosen socket. These are operated by the on off switch on your chosen socket. All wiring and fittings are completely sealed and waterproof.

Our under unit lights are fitted using our fabricated 18mm square edge housings. Where possible all lights will be linked to one transformer however if his is not possible additional transformers maybe required (at £25 per transformer) In some instances it is not possible to support lights in some areas of your kitchen, if its not possible and any issues are identified during installation that could NOT have been flagged at the pre installation assessment (this could be on installation day), these will be flagged during installation and the lead installers will report this to both the customer and head office for advisement.

Worktops/Upstands

Pre installation all worktops should be repaired, all silicone removed round sink, hop, upstands.

It is the customers responsibility if they chose to better the condition of the pre existing worktop/upstand/joining bar before wrap installation.

Our flat panel square edge doors and drawers

Our flat panel doors and drawers are fabricated in our workshop and are the very next best thing to a brand new manufactured door. They are made of commercial grade edge banded compressed MDF 18mm thick, and come with a 5 year guarantee.

Handles

Handle relocation

When existing doors are being used and new handles have been requested we recommend using existing hole spacings. However if chosen handles do not fit the existing hole spacings the old handle holes required to be filled (with wood filler) and sanded. It is the customers responsibility to ensure this is completed before fitters arrival.

We recommend this process is repeated 2-3 times to insure the smoothness of the surface (any half filled holes indentations scratches, convex or concave finishes around the hole will show underneath the vinyl wrap)

The smoothness of the vinyl is only as good as the surface it is being applied too, we always recommend repairing sanding/smoothing out any in-discrepancies before installation.

Colour match

When partially wrapping kitchens. We cannot guarantee a colour match to existing colour, or guarantee a match to a previously wrapped/partial wrapped kitchen. Vinyl wrap is produced in batch quantities and colour shade differences occur. We therefore recommend having your full project wrapped on the same installation date. We will however try our very best to get as close as possible. It is the customers responsibility to choose from products/samples available, customer confirmation required before installation.

Finish

The result and smoothness of the vinyl is only going to be as good as the surface it is being applied too and the environment it is being wrapped in. Things such as high levels of dust, unfinished joinery work, dusty flooring, cooker grease and splashes pet hairs should all be addressed pre-installation as these can lead to contaminated wraps. In most cases, contaminations are no more than 5% of the overall area on average. Kitchenwrapco hold no liability for environmental conditions, it is the customers responsibility to properly prepare the room.

We always recommend repairing sanding/smoothing out any in-discrepancies before installation. Any concerns should be addressed at viewing/detailed estimate/pre installation assessment stage.

Pre existing conditions of

Cabinets

Doors

Drawers

Cornus

Kickplates

Worktops

Upstands

Corner edging

Wine racks

Open shelving

Trim

Splashbacks

Tiles

Overhangs

Shelving

Housings

Brackets

Uneven wall surfaces

Ultimately affect the overall effectiveness of the vinyl wrap installation. We use reasonable care and application in all aspects of installation. Any independent concerns will be documented by lead installer and reported to head office.

The finishing silicon seal can take between 4 and 6 hours to dry. Please avoid these areas highlighted by lead installer. It is recommended/but not necessary that the kitchen area should be avoided for 4-6 hours.

We advise silicone seals should be replaced post install every 16-2 months. This is the responsibility of the customer.

Silicone Sealer

It is important to finalise your silicone sealer colour choice before installation. If no specific silicone has been chosen our lead fitter on installation will make a choice based on surrounding colours.

We offer a 3 month warrantee on decorative silicone application, this is a free complimentary service and any future replacement is the responsibility of the customer. We recommend an annual replacement using a 3rd party mastic application professional.

Common practice dictates silicone should be replaced annually, It is the customers responsibility for proper upkeep, care and replacement when necessary. PLEASE NOTE extra care must be taken when cleaning silicone sealed areas. If sealer lifts due to improper care/heavy cleaning/abrasive solutions Kitchenwrapco holds no responsibility and it is the customers responsibility to replace. We recommend using a soft sponge to lightly clean these areas with out anti- bacterial architectural surface cleaner.

The decorative application used in Kitchenwrapco installations is a complimentary service and not essential as architectural vinyl application is fully sealed and water tight on installation.

Pre-Installation

Decorating/renovations

We advise our customers to have all relevant renovations/decorating work complete before the date of your wrap installation. We recommend as to limit any damages caused to the vinyl wrap after installation by other tradesmen. However we advise some decorating work may be required after our installation. it is also advised the material we use has a high tack adhesive on the back and this can unavoidably stick to walls, plaster, paint or wall paper. We always employ reasonable care when working near these areas and hold no liability for any decorating work required after our installation. If you have any questions or concerns please don’t hesitate to contact us. If you do not wish to agree to any of these terms we advise not continuing with your installation as we can not discount, refund after completion.

Cleaning

**ATTENTION**

Before installation, a thorough deep clean is REQUIRED and ESSENTIAL of ALL surfaces being wrapped. The kitchen should be fully dusted and degreased with all kitchen surfaces cleared and all drawers emptied for the fitters arrival.

Step 1: A full dust down/hoover of all surfaces being wrapped is essential

Step 2: A full degrease and preparation of all surfaces being wrapped to be carried out using,

architectural surface cleaner

isopropyl alcohol.

(All surfaces should be smooth to the touch after preparation i.e no grease spots, no dust, no paint, no glue etc)

This is REQUIRED and ESSENTIAL 48 hours before installation.

Full uninterrupted access is required to all areas being wrapped. All work surfaces should be clear with no obstructions blocking entrance/exits for fitter access. There should be no items/clutter in any areas fitters will be working in.

These pre installation steps are essential and should be carried out by the customer to ensure no interruption to installation. This is also essential in the overall quality and longevity of the wrap being applied. It is also an essential part of the installation warranty terms and conditions.

In the event our installation team arrive and the surfaces being wrapped are not prepped to the required standard, the installation team will be required to prep all surfaces to the required standard before wrap. Additional charges will incur starting at £80

In most instances we can accommodate this extra workload, however, there may not be sufficient time to complete preparation and installation in your allocated booking date. In this instance we will have to cease installation and will offer our next available installation date or the customer can cancel the installation.

Please note

In either circumstances, no refunds will be applicable.

If the customer has any concerns about the standard of preparation please arrange a visit to our showroom for a demonstration.

Worktops

Shelving

Display cupboards (all glasses should be completely removed)

Working area i.e floor/work space, entrance/exits

Drawers

Glass cupboards

Cupboards (where access to hinges is hindered)

Please ensure there is suitable lighting in working area.

We will always aim to give an estimated job completion time, however, this cannot be guaranteed and your job may run on. We will always aim to inform you of any changes as soon as possible. Additional times may be unavoidable due to unforeseen circumstances.

All requirements i.e. appointments, delays, schedules, additional trades from customer should be detailed pre/during installation. We do our best to estimate installation durations and implement contingencies.

We reserve the right to cancel any job without notice on breech of our standard terms and conditions.

We hold high stock levels on all ranges in our warehouse, however there are instances of material shortages/discontinuations and delivery issues with 3rd party suppliers this can range between 1 and 12 weeks. In these instances we can offer alternative similar products, please note customer is under no obligation to accept and time frames will be advised.

Although jobs are booked and materials ordered in advance we are reliant on the courier company delivering on time. Delays can sometimes occur and this can affect start time and job completion time, again we will aim to inform you as soon as possible.

Mid Installation

Our fitters aim to be on site between 8am and 10am, start times vary between jobs, this can be affected by distance, traffic, deliveries, unforeseen circumstances or 3rd party delays. Additional time for job completion may be required, we do our best to accommodate customers and in most cases installation can still be completed, however in some instances new installations dates maybe required or additional time needed to complete.

Our fitters working day finishes no later than 8pm unless otherwise arranged with the customer.

No access is permitted to working environment.

Full uninterrupted access is required for the duration of your installation please ensure on preparation of the working environment all items needed are removed from the area pre installation. All eating arrangements are taken care of and personal items are removed pre installation.

Customers are required to remain on site and be readily available during installation times (8am to 8pm) job completion/sign off/payment. Any persons under the age of 16 should be accompanied by parents/guardian and strictly not permitted access to working area during installation.

Unavoidable superficial damage may occur during installation to existing wall coverings. Kitchenwrapco hold no liability for condition of pre existing paint work or decorating work pre or post installation. Any customer concerns should be addressed pre installation.

Please be advised, any existing paintwork, wall papering/coverings maybe affected during wrap installation. Kitchenwrapco hold no liability for any decorative damage during installation. i.e wall covering, wall paper, paint, plasterwork, tile, grouting, coving, silicone seal, flooring.

It is very rare where cases occur of decorative damage, however they are out with our control as we can come into contact with these areas during installation process. (We employ reasonable care) during all aspects of installation

Appliances – i.e washing machines, dishwashers, fridge freezers, tumble dryers, microwaves, wine fridges/ integrated washing machines, integrated dishwashers, integrated fridge freezers, integrated tumble dryers/ integrated microwaves, integrated wine fridges. Kitchenwrapco hold no liability for any of these items. If customers would like wrap installation applied to any of these areas and require removal of these appliances it is the customers responsibility to arrange removal pre installation and refit post installation of these appliances by relevant trades person. If these areas have been requested to be wrapped, If upon fitters arrival these appliances have not been moved the fitters will only wrap areas they have access too, in most cases this will be a hands width. No alternative dates to wrap these areas will be offered.

Kickplates

Post-Installation

Payment Schedule

Deposits

A 25% deposit of the full balance is required to confirm your installation date. This date will be held provisionally for 24 hours without deposit. If no deposit is received the date will be released.

Strictly full balance is due immediately to lead installer on job completion.

Additional/extra items added mid installation will be added to final balance and payable immediately on job completion to lead installer. Invoice/receipt will be provided on receipt of payment.

Accepted payment methods are:

Cash: Payable immediately to lead installer on job completion

Credit/Debit card: Payable immediately to lead installer on job completion

Option of Instant bank transfer: Payable immediately (with visual confirmation) to lead installer on job completion. If there is a transfer limit on your account and your outstanding balance is greater than the limit, an alternative payment method is required for the remains balancing

Account Details

Kitchenwrapco (KWC Ltd)

RBS

Acc number: 13962490

Sort code: 83-21-06

Changes

Customers have up to survey stage to change details of job. After survey stage, changes cannot be made without additional charges.

Alternative options are

To continue with original colour choice,

Reschedule installation date (subject to installation availability and availability of materials, this can incur an admin charge of £50)

Cancel installation where deposit is non refundable

It is on occasion possible to change/add additional items subject to availability and accepted revised quote.

Kitchenwrapco reserve the right to cancel installations or orders at anytime.

Reschedules

We understand situations occur and things can happen, therefore in an emergency 1 alternative date for installation (dependant on availability) is permitted at no extra cost .

After your permitted one time, free of charge, change of date, any further reschedules will be charged at the following

0-14 days before confirmed installation date £100

14 day+ before confirmed installation date £50

Instances can occur where we are able to offer earlier installation, our customers are under no obligation to accept an alternative date and original booking will be honoured if declined.

Cancellations pre installation:

If a job is cancelled with less than 28 days notice before installation date no deposit will be returned. This covers admin, production, material ordering, showroom visits, site visits and all related works

If cancelled 28 days or more before installation date, 25% deposit will be refunded less £100 administration fee.

Refund will be issued via payment method used for 25% deposit.

Commercial Work

All prices/quotes given for commercial work are excluding VAT

Refuse

The refuse (waste) which is accumulated during installation is not the liability of Kitchenwrapco to remove and dispose off. To remove and dispose of refuse from clients houses is subject to charge starting from £45.

Please advise if this is required pre installation (this service is subject to availability and current government guidelines)

Aftercare/ Maintenance

Upon completion of your wrap installation all wrapped surfaces should be maintained by the customer using the following techniques when cleaning

All vinyl wrapped surfaces (please see heading silicone for instruction care on silicone sealer) should be cleaned using damp microfibre cloths only (cloths must be free of dust, grit, grease, oil, bleach, spirits before use) and our architectural anti bacterial surface cleaner.

All areas involving folds, joins, buttjoints, overlaps, silicon seals, corners, ends, fragile surfaces, anchor points.

Aforementioned areas require extra care, minimum pressure and attention when cleaning. Improper care or neglect will void installation/material warranties.

Stains like turmeric, curry, tomato based products should be cleaned immediately and be treated like a pours worktop similar to granite or marble. Failure to do so and improper care may result in light staining and is solely customers responsibility.

Appliances Producing Excessive Heat

Airfryers, microwaves/convection microwaves, open flame, burners, hair straighteners, iron, open oven, candles, halogen bulbs etc.

All listed and similar products exuding excessive heat may cause damage to wrapped surfaces. All materials provided are heat and fire rated but not indestructible and reasonable case should always be demonstrated when these products are in use. A Kitchen Wrap Co. recommendation would be a 30cm distance should be left between these products and splashbacks, a 3cm distance should be left these products and worktops.

Safety precautions such as chopping boards, glass surface protection on rubber feet, glass/stainless steel/heat resistant splashbacks are advised for use after installation.

This is 100% the responsibility of the customer to employ reasonable care and a level of maintenance and protection whilst using these products.

Guarantee summary

Our vinyl is guaranteed for between 5-12 years depending on material. This includes bubbling, fading, cracking, delimitation and yellowing. This does not cover customer error, neglect and damages.

We provide a standard 1 year installation warranty with all works carried out. All disputes are subject to assessment and cause determination.

Repairs

If any repairs arise please allow our team unto 14 days to address.

Any repairs visible from 1 metre or more warrant an assessment

Any newly identified post installation repairs should be reported within 24 hours of installation. Also note all repairs are subject to assessment and cause determination. We reserve the right to void warranty in any individual case of neglect, improper care or accidental damage.

Guidelines explained at sign off. for care to be followed at all times.

On submission of the snag form, we commit to providing a survey report within 3-4 working day. This report may prompt the issuance of a repair date. The determination of whether repair charges apply or if the service is provided free of charge will be based on party responsibility.

If a repair date is offered and deemed urgent, refusal by the customer may result in additional damage. In such cases, the customer will be liable for the full cost of repair.

If cancellation occurs after booking, a £100 admin charge will be deducted from the original deposit. In the event that a survey has been conducted, an additional £100 survey fee will be applicable on top of the admin charge.

Cancellation within 14 days of the scheduled installation will incur material charges equivalent to cost of materials ordered up to the deposit value, not exceeding.

Out of Area Installation

An out of area installation fee service charge will be applied to any installation done outwith a 40 miles radius of our depot, price dependent on specific area

Door Panels

When wrapping existing surfaces the interior wrap being applied will add thickness to surfaces 0.1mm – 0.35mm this can affect doors closing without rubbing with use of existing hinges can prohibit adequate adjustment. Kitchen Wrap Co. hold no liability for door adjustment and subsequent rubbing of door panels, it is the customers 3rd party responsibility to address this before any damage is caused. Also applies to integrated dishwasher internal areas.

Wrapping

We Wrap the full face of kitchens, encompassing all surfaces visible when doors and drawers are closed. Please note that we do not standardly wrap the interiors, undersides, or backs of existing doors due to the diverse range of kitchen door variations. Should you require wrapping in these areas, please specify this during booking, as it may impact the overall price.

Identified Damage at Survey

Any Identified damage at survey stage is subject to charge, if possible we will propose repair options.

Staff

Abuse

We have a zero tolerance policy against any forms of abuse towards our staff, our fitters reserve the right to cease installation and report to head office immediately.